STANDARD SHIPPING

Orders will be shipped within 2 Business days after placing the order if all items are in stock. Items will ship via UPS Ground. For any Expedited shipping please contact us for additional shipping fees. Typically you can expect delivery of goods within 7-10 Business days from date of shipment. Most orders ship within two days (not including weekends or holidays) from the receipt of your order. We only ship within the continental United States. There will be an additional charge for shipping to Hawaii, Alaska, and Puerto Rico. For any other locations please contact, us as there will be additional fees. We do not ship to PO Boxes. For International Quotes, please reach out to our shipping department: priscillaa@madeinmars.com

- International Orders

We do not offer international shipping at this time. We apologize for the inconvenience.

ORDERING

- Payment Methods

We accept Visa, MasterCard, American Express and Discover.

- Return Policy

If you are not satisfied with your Quest Boards on-line purchase you may return the goods within 30 days of the original purchase date.

  • Product must be returned unused and in NEW condition.
  • You will be credited for Product ONLY, NOT including cost of shipping once goods have been returned.
  • Customers returning product not in NEW condition will be subject to Non-Refund.
  • For Manufacturer Defects please contact us, as additional information and photos will be required depending on the issue.
  • If returned, there will be a restocking fee of $15.00 which will be deducted upon your refund.
  • For additional returns information please contact our shipping department at priscillaa@madeinmars.com.

- Return Claim Procedure

To return a purchase please follow the steps below

  1. Contact us with your claim.
  2. Upon contact Quest Boards will examine your claim for return or refund (please allow two business days). 

  3. If approved, pack product in suitable packaging to ensure it is not damage in shipping. Ship the package using a traceable source (i.e. UPS, Federal Express). Quest Boards is not responsible for products lost or damaged in shipping.

  4. We will contact you when we have received your goods to let you know the status of the return claim.